Cloud Hosting Sri Lanka
Managed cloud hosting with backups and restore tests instead of only a VPS login
Capricon runs hosting and management for Capricon applications so your team gets availability planning, monitoring, patching routines, and recovery practice with a clear split between what Capricon manages and what you approve.
Who this is for
- Businesses deploying Capricon Core, Capricon Care, or Capricon built apps who want managed ops
- Teams without a full time DevOps or sysadmin bench for nights and weekends
- Multi branch companies that need predictable environments for UAT and production
- Buyers comparing cloud and on premise options who want Capricon to own the hosted path
What managed hosting typically includes
- Provisioned environments for agreed applications such as production and UAT where scoped
- HTTPS, baseline hardening, and access control for Capricon managed layers
- Backup schedules with restore testing at an agreed cadence
- Monitoring and alerting for availability and resource health
- Patching and maintenance windows coordinated with your owners
- Scaling guidance when users, branches, or traffic grow
Shared responsibility that usually stays with you
- Business decisions about who may access which data and reports
- Application level user administration inside ERP or HMS for roles your admins control
- Content and master data quality inside the software
- Third party SaaS accounts you subscribe to directly for email or payments unless listed
How we run hosting with you
- Map the app stack, expected load, and RPO or RTO targets in discovery
- Stand up environments and verify backup and restore before go live
- Operate with maintenance windows and incident communication
- Review capacity, cost, and restore test results on a schedule
- Support exit with export paths and cutover help if you move later
Planning bands
Order-of-magnitude cloud hosting planning bands
Hosting fees combine infrastructure cost and Capricon management. Bands below assume Capricon applications; tighter RPO/RTO and HA topologies move you up the range.
Managed app host (prod)
LKR 50K – 150K / month
Single production environment with HTTPS, baseline hardening, scheduled backups, and monitoring. Typical planning RPO measured in hours; RTO aligned to business-hours restore practice.
Prod + UAT with restore drills
LKR 150K – 400K / month
Separate UAT and production, patch windows, periodic restore tests, and clearer capacity reviews. Common planning RPO ~4–24 hours with documented last restore-test date.
HA / tighter RPO–RTO
LKR 400K – 900K+ / month
Higher availability design, shorter recovery targets (for example RPO under a few hours and RTO under half a day where architecture supports it), and stronger on-call expectations. Exact RPO/RTO are set in discovery.
Planning bands for budgeting—final quote after discovery. SLA table is finalized in your contract.
SLA model
Hosting availability and recovery targets
Uptime marketing is cheap; RPO (how much data you can afford to lose) and RTO (how long to restore service) are the numbers that matter. Targets below are illustrative until architecture and budget are confirmed.
| Severity | Response | Resolution / restore | Notes |
|---|---|---|---|
| Critical (platform down) | Within 1 hour (coverage window) | Restore path toward agreed RTO (often 4–12 hours) | Measured against Capricon-managed layers; ISP/force majeure exclusions apply |
| High (degraded / backup failure) | Within 2–4 hours | Stabilize or remediate within 1 business day | Includes failed backup jobs and resource saturation alerts |
| Normal (maintenance / capacity) | Next planned window or next business day | Scheduled with your owners | Patching, scaling guidance, non-urgent config changes |
Typically in SLA scope
- Agreed RPO/RTO targets written into the hosting agreement
- Backup schedules plus restore testing at the contracted cadence
- Monitoring, alerting, and maintenance windows for Capricon-managed layers
Usually outside SLA hours
- Upstream ISP, DNS, or third-party SaaS outages outside Capricon control
- Customer-initiated changes that bypass agreed change process
- Application defects covered by software AMC rather than hosting SLA
Buyer checklist
Questions to ask any cloud hosting provider
Uptime marketing is cheap. Ask about restore tests and ownership.
- What are the RPO and RTO targets, and when was the last successful restore test?
- Where does production data reside, and can residency requirements be met?
- Who owns OS patching, database backups, and secrets management?
- What is excluded from any uptime commitment for upstream ISP issues, force majeure, or customer changes?
- Can we use our own cloud account, or is hosting only on Capricon managed infrastructure?
- What is the exit process for data and environment handoff?
Frequently asked questions
- What is managed cloud hosting?
- Capricon operates the infrastructure and platform layers needed to run your Capricon application including servers or containers, TLS, backups, monitoring, and routine maintenance so your team focuses on using the software instead of babysitting VMs.
- Do you guarantee 99.9% uptime?
- We set availability targets in the hosting agreement based on architecture and budget. We do not advertise a blanket 99.9% claim without defining measurement, exclusions, and credits. Ask for the SLA table in your proposal.
- Where is data hosted?
- Hosting region and provider options are confirmed during discovery. If you have residency or latency requirements, for example keeping primary workloads in a preferred region, state them before provisioning.
- How often are backups tested?
- Backup jobs run on the schedule in your contract. Restore tests are scheduled periodically because an untested backup is only a hope. Critical systems should have a documented last test date.
- Cloud or on premise for Capricon ERP or HMS?
- Choose managed cloud when you want Capricon to own updates and recovery routines. Choose on premise or private hosting when policy or plant connectivity requires local control and you can fund real DR practice. See also our cloud versus on premise ERP guide.
- Can hosting include WhatsApp or AI workloads?
- Application hosting covers Capricon systems. WhatsApp Business Platform and AI model providers have their own accounts and fees. Capricon can integrate those services and host the application side that orchestrates them.
Related Capricon services
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