Capricon

Capricon Pulse logo for Customer Feedback Management System
Customer Feedback Management System

Capricon Pulse

“Measure Service. Fix Fast.”

Capricon Pulse Customer Feedback Management System software interface preview

Overview

Capricon Pulse is customer feedback software for Sri Lankan clinics, hotels, retail chains, and service businesses. Capture NPS and CSAT on kiosk, web, or email—then spot trends and trigger follow-ups without compiling spreadsheets by hand.

Key Features

  • • Kiosk, web, and email feedback collection.
  • • NPS, CSAT, and custom survey templates.
  • • Real-time dashboards with trend alerts.
  • • Location and branch-level satisfaction reporting.
  • • CRM and ERP integration for service recovery workflows.

Benefits

  • • Catch service problems before they become reputation issues.
  • • Give operations teams actionable scores—not raw comment piles.
  • • Close the feedback loop without a dedicated CX department.

AI integrations

NPS at the counter—clinics, hotels, and retail

Capricon Pulse captures kiosk and post-service feedback so operations teams spot satisfaction drops early—without a dedicated CX department compiling survey responses by hand.

NPS & feedback software guide

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Customer Feedback Management System for Sri Lankan businesses

Capricon Pulse is customer feedback software for Sri Lankan clinics, hotels, retail chains, and service businesses that need NPS and CSAT scores without a dedicated CX team. Collect feedback on kiosk, web, or email—then spot trends and trigger follow-ups from one dashboard.

Read the Capricon Pulse buyer guideRequest a demo

Frequently asked questions

Which businesses in Sri Lanka use Capricon Pulse?
Private hospitals and clinics, hotels, retail chains, and service counters use Pulse to capture post-visit or post-purchase feedback. Kiosk mode works well at reception desks and checkout counters where customers give quick ratings on-site.
Can Pulse run on a tablet or kiosk at my location?
Yes. Pulse supports kiosk-friendly interfaces for on-site feedback collection—ideal for healthcare front desks, hotel lobbies, and retail stores where you want immediate satisfaction scores after service.
Does Capricon Pulse connect to CRM or hospital systems?
Pulse integrates with CRM, ERP, and operational systems so negative feedback triggers follow-up tasks, case logging, or service recovery workflows tied to customer or patient records.