Customer Experience

NPS & CSAT Closed-Loop Feedback Software Sri Lanka | Capricon Pulse

Scores without owners are vanity. Capricon Pulse for multi-channel surveys, NPS/CSAT, and closed-loop actions Sri Lankan service teams can run weekly.

Need structured feedback beyond scattered review links?

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By Manikya SearathnaJuly 16, 2026

CX analyst reviewing NPS and CSAT closed-loop dashboards

Sri Lankan hospitals, hotels, retailers, and B2B teams often collect feedback—but struggle to close the loop. Responses sit in inboxes; detractors never get a call; promoters never get asked for referrals.

Capricon Pulse is designed for multi-channel collection and analytics with actionability: surveys, NPS/CSAT, and routing that makes someone responsible for the response.

Closed-loop essentials

Trigger rules by score threshold and journey stage.
Owner + SLA for detractor follow-up.
Theme tagging so product and ops see repeating issues.
Weekly operating review with before/after evidence.

Closed-loop feedback dashboard work — Pulse pays off when low scores create owned work—not only prettier charts.

Compare options in customer feedback software Sri Lanka, see clinic-specific patterns in patient feedback aftercare, and open Capricon Pulse.

Frequently asked questions

What is Capricon Pulse?

Capricon Pulse is Capricon’s customer feedback management system for multi-channel collection, NPS/CSAT analytics, and actionable insight loops—so surveys become tickets with owners, not forgotten Google Forms.

What is closed-loop feedback?

Closed-loop means every low score or complaint triggers a follow-up path with an owner and deadline, then records the outcome. Without that, NPS is a vanity chart.

Can Pulse work with WhatsApp?

Yes. Many Sri Lankan customers prefer WhatsApp. Pair Pulse analytics with [WhatsApp AI automation](/whatsapp-ai-automation-sri-lanka) so intake and surveys meet customers where they already message.

Explore tools and services for customer experience

Capricon Pulse feedback platformMulti-channel surveys, reviews, and sentiment analytics for service teams.WhatsApp AI automationCollect feedback and resolve tickets on WhatsApp with human handoff.

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