Patient NPS & Clinic Feedback Software Sri Lanka | Capricon Pulse

Turn clinic aftercare surveys into closed-loop patient NPS: owners for detractors, WhatsApp capture, and Capricon Pulse beside Capricon Care—not another SurveyMonkey form that nobody follows up.

By Manikya SearathnaAugust 21, 2026

Clinic team reviewing patient NPS and aftercare feedback in Capricon Pulse

Clinic owners in Sri Lanka often “do feedback” with a Google Form or SurveyMonkey link that sits in WhatsApp. Scores arrive; nobody owns the angry patient. Patient NPS software is the layer that assigns detractors, tracks recovery, and shows weekly trends reception will actually open.

Start on the commercial guide: customer feedback software Sri Lanka. Capricon Pulse is Capricon’s NPS/CSAT system for clinics, hotels, and retail. Compare form tools on Capricon Pulse vs SurveyMonkey.

Clinic aftercare feedback checklist

Trigger a short NPS/CSAT after the visit—not a 20-question research survey.
Name an owner for every detractor within one business day.
Log recovery notes so the next visit is not a surprise.
Review weekly themes (wait time, billing, pharmacy) with the medical director.
Keep clinical advice out of unsupervised bot replies—handoff to humans.

Patient aftercare NPS workflow for Sri Lankan clinics — Feedback only improves care when detractors have owners—not when forms pile up.

WhatsApp capture with handoff

Patients already message the clinic on WhatsApp. Capricon’s WhatsApp AI automation can invite feedback and escalate complaints while Pulse remains the score and recovery system of record. Pair with clinic management software Sri Lanka when OPD ops also need Capricon Care.

Next steps: customer feedback software Sri Lanka → Capricon Pulse → vs SurveyMonkey → contact Capricon for a clinic aftercare pilot.

Frequently asked questions

What is patient NPS software for clinics?

It collects Net Promoter or CSAT scores after visits, routes detractors to named owners, and tracks recovery—so feedback becomes operations, not a spreadsheet of unanswered surveys.

How is Capricon Pulse different from SurveyMonkey?

Survey tools design forms. Pulse is built for ongoing clinic and hotel feedback journeys with closed-loop follow-up. Compare on Capricon vs SurveyMonkey and the customer feedback software Sri Lanka guide.

Can Pulse work with Capricon Care?

Yes. Many clinics run Care for OPD/billing and Pulse for aftercare NPS so clinical ops and CX stay separate but linked by Capricon delivery.